State Farm® Insurance Agent Clay Combs

"They were very friendly when I purchased the policy and even came to my work to do my paperwork. However, since then they have not been very helpful. There was even a sudden $100 increase (we have clean driving records) and I called the agent who did my paperwork a week ago and simply asked for an explanation. I was told by the agent that she didn't know how to look up rate increases & told me that someone else would call me, no one has ever called me. How can you work at an insurance company & not be able to tell someone about rate increases on their account that you sold? Unprofessional and terrible communication. Treat people better!"

"Here is my situation. I started up my service on February 23rd of 2019 I canceled  on March 27th of 2019 and my bill was due on the March 28th 2019. So I was in the correct time frame to cancel. I talked to one of my local agents in my town and told them my situation and they told me they could stop the auto draft and that I didnt owe any money. I also didnt even have the money in there on the 28th. On March 29, 2019 my employer deposited my bi weekly check of 386 and that morning at 6 am Statefarm took 338 which wasn't even the correct amount of my premium. My quoted price was 318. Once I noticed I  Immediately contacted State Farm and they told me that it would take 3 to 5 business days for me to have a refund or I could contact my local agent at 9:00 a.m. that day and I could get it back that day. Also my rent for my home Was due the day after and I was unable to make the rent so I was evicted. I explain that to the agent and he told me there was nothing I could do or that he could do that I had to wait until they heard from yall. I recieved a call Monday April 1st, 2019 from my local agent that he got the ok. And that he just wrote a paper check and that I should receive it in less than 2 days of 296.00 that I owed a 3 day prorated cost, when i was told i didnt owe anything. Also he mailed it to my home that I lost due to your guys mess up. I was extremely upset due to it being less then what I received due to being told false information and me having to deal with what I'm dealing with. Now it is Thursday April 4th 2019 and I still have no money. I called in and was told to email you guys and you would call me. I want my money 336.00 this isnt right."