State Farm® Insurance Agent Clay Combs

"They were very friendly when I purchased the policy and even came to my work to do my paperwork. However, since then they have not been very helpful. There was even a sudden $100 increase (we have clean driving records) and I called the agent who did my paperwork a week ago and simply asked for an explanation. I was told by the agent that she didn't know how to look up rate increases & told me that someone else would call me, no one has ever called me. How can you work at an insurance company & not be able to tell someone about rate increases on their account that you sold? Unprofessional and terrible communication. Treat people better!"

"Here is my situation. I started up my service on February 23rd of 2019 I canceled  on March 27th of 2019 and my bill was due on the March 28th 2019. So I was in the correct time frame to cancel. I talked to one of my local agents in my town and told them my situation and they told me they could stop the auto draft and that I didnt owe any money. I also didnt even have the money in there on the 28th. On March 29, 2019 my employer deposited my bi weekly check of 386 and that morning at 6 am Statefarm took 338 which wasn't even the correct amount of my premium. My quoted price was 318. Once I noticed I  Immediately contacted State Farm and they told me that it would take 3 to 5 business days for me to have a refund or I could contact my local agent at 9:00 a.m. that day and I could get it back that day. Also my rent for my home Was due the day after and I was unable to make the rent so I was evicted. I explain that to the agent and he told me there was nothing I could do or that he could do that I had to wait until they heard from yall. I recieved a call Monday April 1st, 2019 from my local agent that he got the ok. And that he just wrote a paper check and that I should receive it in less than 2 days of 296.00 that I owed a 3 day prorated cost, when i was told i didnt owe anything. Also he mailed it to my home that I lost due to your guys mess up. I was extremely upset due to it being less then what I received due to being told false information and me having to deal with what I'm dealing with. Now it is Thursday April 4th 2019 and I still have no money. I called in and was told to email you guys and you would call me. I want my money 336.00 this isnt right."

"State Farm is an insurance company built on lies and deception. When I called about my fiance's car insurance I was told that her insurance was reinstated and that their was not an issue with the situation. On June 25th 2018 I was informed that the insurance had been cancelled even though they had informed me that it had not been. Also another issue with State Farm is that they will declare an accident at 0 fault if both parties carry state farm. Mr. Combs is also a very unpleasant person to speak to. He according to the claims department said that he recommended that the insurance should be cancelled due to me driving the car at the time. When we spoke to him he said he did not recommend the insurance being cancelled. So one or the other is a liar. I would not recommend this insurance agency to anyone especially not through his office. Also if you want to know who actually handled this without lies and deception it was progressive. So all of you State Farm customers please change to Progressive where you will be treated like a person and not just a number. Also after requesting that we no longer be contacted by State Farm we have been called again by very rude and disrespectful people. Clay Combs office was informed this morning to never contact us again so all I can consider this is a form of harassment from their agency."